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Saturday, October 23, 2021

Editorial: After the Southwest debacle, airlines need to take better care of their customers. Or else.

Travelers wait to check in at the Southwest Airlines ticketing counter at Baltimore Washington International Thurgood Marshall Airport on Oct. 11, 2021 in Baltimore. Southwest was working to catch up on a backlog after canceling hundreds of flights over the weekend. (Kevin Dietsch / Getty Images)

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